Frequently Asked Questions

1. Ordering

How do I place an order?

Simply browse our collection, add your preferred bag to cart, and complete checkout with your delivery details and payment.

Will I get a confirmation after ordering?

Yes. Once your order is successfully placed, you will receive an order confirmation.

Can I change my order after placing it?

If you need to make changes to your order, please contact us as soon as possible. We can only make changes if your order has not yet been processed or dispatched.

Can I cancel my order?

Order cancellations may be approved only if the order has not yet been processed or shipped.

2. Product Information

Are your bags in stock?

Most items listed on our website are based on available stock. If an item becomes unavailable after your order is placed, we will contact you with an update.

Will the product look exactly like the photo?

We do our best to display our bags as accurately as possible. However, slight differences in color may happen due to lighting, photography, or screen display.

What materials are your bags made from?

Material details are included on each product page where available. Please check the product description before placing your order.

3. Shipping & Delivery

Where do you deliver to?

We currently deliver within Nigeria.

How long will delivery take?

Estimated delivery timelines are:

Kano: 1 to 3 business days
Outside Kano: 2 to 7 business days, depending on your location

How much is delivery?

Delivery fees depend on your location. The shipping cost will be shown at checkout or confirmed before dispatch where applicable.

How can I track my order?

Once your order has been processed and shipped, we may send you a dispatch or delivery update through the contact details you provided.

4. Returns, Refunds & Exchanges

Can I return or exchange my item?

We accept returns or exchanges only in certain cases, such as when you receive the wrong item, a damaged item, or an item with a clear defect.

How long do I have to report an issue?

You must contact us within 48 hours of receiving your order.

Do you accept returns for sale items?

Sale or discounted items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Who pays for return shipping?

Customers may be responsible for return shipping costs unless the return is due to an incorrect item, damaged item, or confirmed product defect.

What happens if I receive the wrong item?

If you receive the wrong item, please contact us with your order number and clear photos. We will review the issue and arrange an exchange or refund where applicable.